+ Cancellation Policy

Cancellation Policy

We understand that plans can change, and sometimes you may need to cancel or reschedule your entertainment booking. To ensure that our business operates smoothly and to be fair to all of our valued customers, we have implemented the following cancellation policy:

  1. Cancellation Notice: We kindly ask for a minimum of 5 days’ notice if you need to cancel or reschedule your booking.
  2. Late Cancellation with at Least 48 Hours’ Notice: If you cancel your booking with at least 48 hours’ notice, you may be eligible for a 70% refund of the total booking cost.
  3. Weather-Related Cancellations: In the event of adverse weather conditions (e.g., heavy rain, storms), we understand that it may be necessary to cancel or reschedule an outdoor event. In such cases, we will work with you to find a suitable alternative date. If your event is cancelled, then you are eligible for 70% refund. This credit is transferable, and can be credited to your next event booked with us.
  4. Rescheduling: If you wish to reschedule your booking, we will do our best to accommodate your new date and time, subject to availability.
  5. Emergency Situations: We understand that emergencies happen, and we will do our best to be understanding and flexible in such cases.
  6. Contact Us: To cancel, reschedule, or inquire about our cancellation policy, please contact us at  enquiries@makingfacesnz.art and we will be happy to assist you.

By booking an appointment with us, you agree to our cancellation policy as outlined above. We greatly appreciate your understanding and cooperation.